[CASE 05.] · Virtual services · Sydney, NSW
Lava Virtual
Every enquiry handled by hand, by the one person the business could not spare.
Tyson Kaye built Lava Virtual an AI voice receptionist that sounds like its founder: it answers every website enquiry the moment it arrives, qualifies the lead and books consultations straight into the calendar, returning the founder's hours to billable work.
[01.] The leak
The founder was the product, the sales team and the receptionist at once. Every enquiry meant a personal reply, every consultation a manual booking, and growth was capped at the hours one person could give it. The personal touch was the brand, so handing it to a call centre was never an option.
[02.] The build
An AI voice agent built into the website's chat, trained to sound like Whitney. It handles the full spread of enquiries, asks the qualifying questions a good assistant would, captures the critical details and books consultations straight into the calendar. No forms, no phone tag, no staff member required.
[03.] The result
Enquiries are answered the moment they arrive, in a voice clients can't tell from the founder's. Consultations land in the calendar booked and qualified. The hours that went to reception now go to billable work, and the business grows without diluting the thing that made it good.
“I'm absolutely blown away! The AI receptionist in my webchat sounds EXACTLY like me and handles all different enquiries perfectly. It captures the critical info and books consultations straight into my calendar. I don't have to do anything! This has completely transformed my business.”